If any mistakes, you can update them there. You can verify the passport and other info there. Once you get confirmation, you can login with the given new email ID and you can check the profile by ‘update profile’ section on the left hand navigation. You would get an email confirmation from them. Once you submit this form, you should hear back from them within 48 to 72 hours. Provide Feedback – Online System Errors USTravelDocs Website When you are on the error screen, you would also see an option on the left-hand navigation that says “Provide Feedback” as shown in the below screenshot. Option 1 : Submit Query using “Provide Feedback” How to fix “ Your personal details match the profile …” Error?īelow are some of the solutions to fix the profile exists error. In a nutshell, the main reason for the error is a duplicate profile that exists based on your passport number. Forgot Previous Email : It could also be that, you have created a profile in the past and you forgot that email login and have created a new profile now and using that to book appointment.It could also be in cases where you used an agency or an agent to book visa stamping appointment. This could be your current company or your previous company that you worked for, who created this profile and booked your appointment. This usually happens in cases such as H1B, H4, L1, L2 or other visas, when the employer books the appointment on behalf of their employees. Someone other than you Booked Appointment for you : In the past when your US Visa appointment was booked, someone else created a profile for you and used your personal details to book your appointment.Below are some of the common reasons that you can end up in this situation. The US Visa appointment booking website usually creates a unique profile based on passport number and when it gets a new profile request for the same passport number, it shows this error. You would get this error because your passport number matches with another profile that already exists on the CGI Federal or USTravelDocs website. Your Personal Details match the profile which already exists… Error USTravelDocs What is the reason for the Error “ Your personal details match the profile which already exists in our database. Please don’t forget to attach the scanned copy of your passport data page to your feedback message/email.’īelow is the screenshot of the above error as it appears on or CGI Federal website. if this email isn’t familiar to you, please contact our helpline through Provide Feedback option in the left menu or by sending the email to our helpline. If you created this profile in the past and forgot your password, please use “Forget your password?” function on the login screen.
‘Your personal details match the profile which already exists in our database. What is the Visa Profile Match error ? When do you get it ?Īfter you created your profile on CGI Federal website and you are in entering your personal data in the relevant section such as your Passport Number, you may get the error that says like below: In the below section, we will discuss the reason for this error, why it occurs, and what are the common solutions as suggested by previous users who got the same error. “Your personal details match the profile which already exists in our databsae” : US Visa Appointment Booking Error In this article, we outline the reason for the error and how you can get it fixed. You cannot proceed further without resolving that error. Sometimes, some users when creating the profile or going through the process on the CGI Federal website, they get the error “ Your personal details match the profile which already exists in our database…“. The actual online appointment booking system is redirected to CGI Federal website. As part of your application process for US Visa Stamping at a US Consulate or US Embassy, you need to use the US Visa Appointment Online booking system at.
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